Domestic Shipping (Australia)

Orders are shipped via Australia Post’s Parcel Post service.

Orders over $100

FREE Standard / $5 Express

Orders under $100

$10 Standard / $15 Express

Orders are dispatched within 3 to 5 business days unless otherwise stated.

Once your order is on its way, we’ll send you an email with tracking information.

If you have not received your package within 7 business days of placing your order, please reach out via email with your full name and order details, and we’ll look into it immediately.

International Shipping

Please contact us at to discuss available options.

Returns Policy

Items may be returned for exchange within 14 days of delivery, provided they are unworn, in original packaging, and accompanied by valid proof of purchase (online order confirmation, receipt, or gift receipt).

Please note that we do not offer returns on earrings.

Returns can be exchanged for other in-stock items of equal or greater value.

The Customer is responsible for the return of item/s.

Free Shipping does not apply for the replacement item/s.

How to Return and Exchange an Item

1. Contact us for approval of return

2. Return the item(s) in their original packaging within 14 days, ensuring they are securely packaged. Please include a tracking number and notify us before sending the item(s) back.

J By Design is not responsible for return items damaged in transit. Please ensure your return items are securely packaged.